Cancellation and refunds

Last updated: [TODO: date]

PortfoWhisper Pro is a digital subscription. This page explains how to cancel, when you get money back and how to ask for it. It is part of our terms of service.

Cancel anytime

• Send /cancel to @PortfoWhisperBot. The bot confirms the cancellation and the date your Pro ends.
• Cancelling stops the next automatic renewal. Pro stays active until the end of the period you have already paid for, and you will not be charged again.
• If you cannot use the bot, for example because you lost access to your Telegram account, you can cancel by email to support@portfowhisper.com. Write from the email address you entered when you paid on the Stripe checkout page (the one that receives your payment receipts), so we can match the request to your subscription. If you no longer have access to that address, write from another one and include the receipt number from one of your payment receipts (for example 1234-5678) or, if you do not have it, the date and amount of a payment, the name on the card and its last four digits. We cancel only when these details match exactly one subscription; if they match more than one, we ask you for more before we act.
• To change plan, send /cancel, then the new plan's command. The new plan starts when your paid time ends, so you do not lose any days.

14-day right of withdrawal (EU/EEA consumers)

If you are a consumer living in the EU or EEA, you can withdraw from Pro within 14 days of payment without giving a reason. Because Pro starts immediately at your request, we refund what you paid minus the days you already used, counted until the day you tell us. Example: you withdraw on day 5 of a €6.99 monthly plan with 30 days, so you get back about €5.82.

Send us a clear statement by email; you can use the form below. We refund within 14 days of receiving it.

Other refunds

Outside the withdrawal period, we do not refund partly used periods, but you keep Pro until the period ends. We do refund in full, or for the unused part, when:

• you were charged twice or by mistake;
• you were charged after you had cancelled;
• Pro did not work for a significant part of the period because of a problem on our side;
• we stop the service or close your account without fault on your part.

Your statutory rights as a consumer, including rights for a service that does not conform to the contract, are not affected.

How refunds are paid

We refund to the card you paid with, through Stripe, in the same currency and at no cost to you. Stripe sends the refund at once; depending on your bank, it can take 5 to 10 business days to appear on your statement. A refund, full or partial, ends the Pro access that the payment was for.

How to contact us

Email support@portfowhisper.com or send /paysupport in the bot. Write from the email address you used to pay, or include the receipt number from your payment receipt, so we can find the payment. We answer within 3 business days.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)